Baw Baw library stats don’t tell the whole story
 Baw Baw Data Features   By // 23:11, Tuesday 19 December 2017

Baw Baw library membership growth is not keeping pace with our population, according to data provided to the Baw Baw Citizen.

Image: Warragul Library staff Drew Wilson, Shannon Matlock, and Lynn Seymour. Photo by author.

If you read the Baw Baw Shire’s latest annual report you could be forgiven for thinking overall library membership is declining. According to the report, the percentage of Baw Baw residents who are active members of any local branch fell by 2.1 per cent over the last three financial years to 18.7 per cent.


But West Gippsland Libraries CEO Leanne Williams told the Baw Baw Citizen this region’s membership numbers have actually increased over the last year, albeit only a little.

“The number of members increased from 14,788 in 2015/16 to 14,857 in 2016/17,” Leanne said. (That’s 69 members.)

“This represents 31.86 per cent of the Baw Baw Shire population.”

You might have noticed that percentage is different to the council’s numbers. This is likely because Baw Baw’s audit looked at active members, not the raw membership count.


“Of the 14,857 members, 8,994 borrowed items from the library in the past 12 months,” Leanne went on to say.

The reason it looks like library memberships have decreased is because Baw Baw’s population has increased rapidly. Our estimated population rose by 1,354 in 2015/16, and while population data for the most recent financial year isn’t available yet it’s pretty safe to assume the growth has continued.

So, is membership a reliable indicator of of library usage and engagement? After all, you can drop in and use a space without ever holding a card.

“Membership figures are still a valuable way of measuring how our library collection is utilised,” Leanne said.

“However, indicators such as visits, Wi-Fi sessions, PC sessions, game console use, and program attendance offer a broader perspective on how our community interacts with our libraries.

“It’s worth noting that in 2016/17 library visits continued to increase to 175,364 from 174,412 in 2015/16. There was also a 15 per cent increase in the number of program attendees during the past year, totaling 12,639 people (of which 10,915 were children).”

The council’s data does however show a dip in Baw Baw’s library collection usage to 6.2 per cent, down from last year’s 6.6 per cent. That year’s result was a good one though, with collection usage in 2014/15 being 5.7 per cent.

But no matter where you look, Baw Baw’s population is still rising faster than its library membership. So we asked what was being done to start catching up.


“Our Library Plan 2017-21 has a strong focus on encouraging the community to access our services,” Leanne said.

“We’re aware that many people don’t know what we have to offer, such as free Wi-Fi and hundreds of free programs throughout the year, so we’re working to increase our profile through targeted social media, outreach sessions and community partnerships.

“We’re also planning to host a regional learning festival in mid-2018, which will highlight different aspects of our service and give the community an opportunity to participate in some great activities.

“Most recently we launched a new brand for the organisation to better reflect our future direction – being modern, vibrant, creative, welcoming and dynamic. We’ve received a great response from the community about the new logo so far, and we hope it will continue to boost our marketing efforts.”

This article was first published in the 8 December 2017 edition of the Baw Baw Citizen. Get your copy free from retailers across Baw Baw today!

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3 responses to “Baw Baw library stats don’t tell the whole story”

  1. Elizabeth Ann Buckingham says:

    It would be interesting to know how well the on-line borrowing system for e-books and audio-books is used. I have with some help in setting this up on a Samsung tablet, borrowed many audio-books this year using ‘BorrowBox.’ A friend downloaded ‘Volume Booster’ from Google some free software to allow me to listen without earphones.

  2. Sharon Jordan says:

    The Baw Baw Shire Library is one of the most important areas in the Shire. A vast range of literature is available as well as many other services. The population has exploded in this Shire and the percentage numbers from my understanding look like they have not kept pace. I agree with what the Library Staff have highlighted in regards to this. If the Baw Baw Shire are looking to cut costs with this service then I suggest they look elsewhere and leave the Library service alone.

  3. Denise Cook says:

    I am sad to say that there may be a lack of interest in visiting the library if the new residents have moved from the Casey Cardinia area. If they were library patrons in Pakenham, for example, they could not help but notice the difference between that library and our libraries in Baw Baw shire. While the services may be similar or identical, the libraries look to have very little in common. If our new residents were members of the library in Pakenham it is highly likely that they would be greatly disappointed in what we call a library in Warragul or Drouin.